Assignment Psychology 4 " Observation''

TUGAS  MENGADAKAN  PENILAIAN  DAN EVALUASI  SERVICE  EXCELENCE

      1. NAMA  PERUSAHAAN       : cafe betawi

     2. ALAMAT                               : cilandak town square lt.2

     3. TANGGAL OBSERVASI       : 07/ 08/ 2011

 

 

 

 

SEJAUH MANA PERUSAHAAN SUDAH MENERAPKAN RATER

ITEM	BENTUK PENERAPAN
KEHANDALAN / REALIBILITIES	serve guests with a friendly cafe with a characteristic that is indigenous Betawi
KEPERCAYAAN / ASSURANCE	waiters friendly and also can provide an explanation for what we want to know, for example such as food and beverage menu
TAMPILAN / TANGIBLE	looks duty, clean, and also keep uniform use Betawi culture
EMPATI / EMPHATY	willing to help any guest if the guest requests require
KETANGGAPAN / RESPONSIVE	waiters are always quick and alert in all guest requests

 

 

SEJAUH MANA PERUSAHAAN TELAH MELAKSANAKAN RATER

 

ITEM	BENTUK PENERAPAN
KEHANDALAN / REALIBILITIES	has been applied and in use as a baseline the company
KEPERCAYAAN / ASSURANCE	has been applied and in use as a baseline the company
TAMPILAN / TANGIBLE	has been applied and in use as a baseline the company
EMPATI / EMPHATY	has not been applied but has become a basic reference the company
KETANGGAPAN / RESPONSIVE	has been applied and in use as a baseline the company

 

 

APA YANG SALAH DALAM IMPLEMENTASI CARE

 

Cekatan	Antusias	Ramah	Empati
waiters sometimes do not understand or comprehend what the guest messages, resulting in a miss communication and finally the waiter to replace the wrong order	waiters providing food too quickly without considering the dangers	tend to look too pretentious close to guests	become more knowledgeably to the guest